The scene above is disconcerting. It’s a video of a man in Tuscon, Arizona who visited Chick-fil-a on Wednesday and who did so as an act of protest. He orders a free water at the drive-thru and then proceeds to give the Chick-fil-a worker the “what for.” The video was featured in the news because the guy was the CFO of his company and subsequently lost his job after he posted the video on YouTube.
What impressed me most about this video, however, is not the guy who is misbehaving. It’s the Chick-fil-a worker named Rachel. What a champ she is! She hung in there with him the whole time, maintained composure, and was polite to a fault! If you want to know why I know where every Chick-fil-a store is between Louisville, KY and DeRidder, LA (my hometown), then look no further than Rachel. She represents the kind of friendly service that you get at every Chick-fil-a. When I travel, I’m always looking to eat more chikin because you can’t beat the service, the food, or the clean bathrooms. It’s the top of the line as far as fast food goes, and Rachel is the poster-girl for the kind of service that is routine at these stores.
Let me finish with another story from Chick-fil-a Appreciation Day that is more positive. My hometown of DeRidder, LA doesn’t have a Chick-fil-a, so my home church loaded up the church bus and drove members down to Lake Charles to find one. My parents, aunts, and uncle made the trip as well. I’ve heard some stories about what happened at the Lake Charles stores (there are two), and here’s one testimony that I received yesterday:
We had breakfast, lunch and dinner at Chick Fil-A yesterday. The crowds were huge, overwhelming, humble, in good spirits, no cross words or impatience exhibited. While waiting for our supper order to complete, the manager got a wooden chair, stood up on it from behind the counter, and thanked graciously everyone who had come out to support them and eat their food. He stated that as of 6 pm, they had already tripled their previous whole day record…….and were now out of food! He humbly asked forgiveness from the waiting masses, but only got applause, cheering and a few AMEN’s from the crowd. He promptly gave his testimony, and there weren’t too many dry eyes when he finished. People stepped up and bought drinks, gift cards and whatever food items they had left. It was inspiring to witness and moving to our hearts, to say the least. We were casual customers before, but we will make the drive … to Lake Charles more often to this Christian-led business.
Can you imagine being a part of that? I suppose that, at Chick-fil-a in south Louisiana, almost anything can happen!